Network Rail asked Robertson Cooper to support them with gathering a wellbeing baseline, with which they could guide their 10 year wellbeing strategy 'Everyone Fit for the Future'.

The challenge

Creating a reliable baseline measure for wellbeing that would support the basis of Network Rail’s ten year strategy to improve employee health.

Creating space to focus on the ‘health’ part of ‘health and safety’ inside a very safety-focused culture.

Engaging and gaining trust from employees in order to participate in a personal health and wellbeing survey.

A focus on physical and psychological health, rather than behavioural safety was ‘new’, therefore positioning and communication was critical.


Buy in from the business to building a ten year strategy and approach to improving employee health

Engaging employees with the broader concept of 'health and wellbeing'

Building trust and creating engagement and participation with employees across all populations of the business

Creating a wellbeing baseline that would enable benchmarking and the ability to track improvements

Demonstrating the key business outcomes that can be improved by focusing on employee health


Rather than taking the traditional survey approach to collecting employee data, an online ‘Wellbeing Snapshot’ tool was made available to all employees to complete on an open, on-going basis.

Upon completion employees immediately received a personalised report revealing their current levels of wellbeing and resilience, enabling them to track progress over time. The reports provided critical health information whilst also signposting existing support available to employees.

Simultaneously the wellbeing team aggregated and analysed the data, collating important management information that informed Network Rail’s attention and focus, both in terms of employee populations and areas of support.

Hear from Brenda Desbonne-Smith, from Network Rail

This included highlighting managers as a critical population to both increase engagement and create confidence for change.

Robertson Cooper therefore supported Network Rail with building line manager capability by developing a training programme.